Order Cancellations
Orders are processed as soon as they are placed and cannot be cancelled once processing has begun. If you no longer require your order, you may return it in accordance with the returns policy below.
Returns
We accept returns for eligible items within 30 days of delivery.
To be eligible for a return, items must:
- be unused and in their original condition
- be returned in their original packaging
- be accompanied by proof of purchase
The following items cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Personalised products
How to Return an Item
To arrange a return, please email orders@e3products.com.au.
Returns should be sent to:
e3 Products
PO Box 418
Torquay VIC 3228
Australia
Unless the item is faulty or required under Australian Consumer Law, customers are responsible for the cost of return postage. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Refunds & Exchanges
Once we receive your returned item, we will inspect it and notify you by email whether your return has been approved. If your return is approved, we will process your refund to your original payment method within a reasonable timeframe. Where appropriate, we may instead offer an exchange or store credit.
Original shipping charges are non-refundable.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. This returns policy is in addition to your rights under the Australian Consumer Law.
Questions
If you have any questions about returns or exchanges, please contact us at orders@e3products.com.au.